As a one-stop shop distributor with services covering the entire value chain, we are committed to offering our customers a wide range of services. This also includes our customer portal that offers a host of functions that simplify the procurement process – from the initial inquiry to ordering and the management of proof of delivery, invoices, and contracts. The customer portal can be used 24/7 in a way that best fits the internal processes and specifications of each company. Customers can decide whether they would like to manage the entire procurement process or just individual tasks digitally. Needless to say, our experts are always available.
The user interface is intuitive and designed to increase efficiency and transparency. Customers can create new requests in a few steps and accept offers with just one click. Reordering can be done by copying, pasting, and adjusting previous orders as needed. Our customer portal consolidates all account information in one place, making it easier to manage orders. Our centralized document management tool allows you to review delivery information or material documents, manage interactions with us, or to download invoices. In addition, our customer portal supports decision-making processes with up-to-date market data and monthly commodity price trends.
Marta Gonzalez, eCommerce Product Owner at Meraxis, sums up the advantages: «All information and documents are available digitally in one place. This eliminates the need to search through e-mail folders or hard copy files. This saves valuable time and ensures transparency. Our customers are better informed, and can therefore make informed decisions. This not only applies to procurement, but also to warehousing and logistics.»
Further, our customer portal actively supports customers on their sustainability journey by providing detailed CO2-footprint information on all deliveries (material and logistics), which will become more important in light of new legislation requiring more comprehensive reporting on carbon footprint. Users can filter for different time periods and deliveries and download a personalized CO2-footprint report, which allows them to compare different products. This information supports customers in their search for material alternatives. Suitable recyclates will soon be displayed with a single click in the new product catalogue «Recycling Portfolio». The recycling portfolio is illustrated and presents detailed product information, also about their environmental properties.
Would you like to learn more about the customer portal? Marta Gonzalez is happy to provide you with further information. Please contact her by e-mail or via LinkedIn.